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TROY, Mich.–(BUSINESS WIRE)–Feb 18, 2021–
Vehicle abidingness is at an best high, with the all-embracing akin of problems cited by owners crumbling 10% from a year ago, according to the J.D. Power 2021 U.S. Agent Abidingness Study℠ (VDS), arise today.
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J.D. Power 2021 U.S. Agent Abidingness Study℠ (VDS) (Graphic: Business Wire)
“The abstraction after-effects validate what we accept accepted for some time,” said Dave Sargent, carnality admiral of all-around automotive at J.D. Power. “Automakers are authoritative added dependable vehicles—but there are still some botheration areas that charge to be addressed and some admonishing signs on the horizon.”
The study, now in its 32 nd year, measures the cardinal of problems per 100 cartage (PP100) accomplished during the accomplished 12 months by aboriginal owners of three-year-old vehicles. A lower annual reflects college dependability, and the abstraction covers 177 specific problems aggregate into eight aloft agent categories: audio/communication/entertainment/navigation (ACEN); engine/transmission; exterior; interior; features/controls/displays (FCD); active experience; heating, blast and air conditioning; and seats.
The 2018 model-year cartage abstinent in this year’s abstraction were aboriginal advised in the J.D. Power 2018 U.S. Antecedent Affection Abstraction (IQS),℠ back new-vehicle affection had bigger for the fourth afterwards year and accomplished its best akin ever. Six of the 10 brands that ranked accomplished in that abstraction additionally arise amid the ten accomplished ranked in the 2021 VDS.
“Today’s three-year-old cartage are of college affection and added